FAQs

Account Balance

How do I check my PlayOne account balance?
The users can check their PlayOne account balance by clicking at the Menu option available at the top left corner of their screen. User can check the amount in menu options appear along with Menu option in left. After clicking on My Balance from the Menu option user can check the detailed account balance and most recent transactions on PlayOne.
What are the ways to add money?
User can navigate to Wallet page (after login) from
1. Footer available on Home Screen.
2. My Balance option on left menu option.
3. Wallet icon on Top right corner of Contest Page.
The users can add money to their PlayOne account by using various transaction methods such as Debit Card, Credit Card, Net banking and different wallets. If the users have any query regarding adding money to their PlayOne wallet they can reach out to us via our Contact Us page.
How do I get through the payment gateway?
PlayOne uses verified third-party payment gateways that use various security checks in order to ensure that all the transactions on our website are completely safe and credible.
You don’t need to do anything special; we’ll take care of this during the payment process. & ensure you have a hassle-free experience.
How do I get notification for my transaction?
PlayOne sends you a confirmation email to your registered email address submitted at the time of registering with PlayOne along with an Order No. or a Transaction Id of your transaction.
What if the payment is deducted from my card and not updated in the PlayOne account?
This usually happens when there is a delay in communication among the parties involved in the transaction primarily from the bank’s end. In such an event the users can reach out to us via our Contact Us page with the screenshot of their card/bank statement affirming that there has been a deduction from the user’s card so that we can check and assist the users with their concerns and queries.
How long does it take for my deposited amount to be credited into my PlayOne account balance?
The account balance of your PlayOne will be updated immediately after you have made a deposit to your account. In case the balance in your PlayOne account is not updated immediately reach out to us via our Contact Us page.
Does the amount in my ‘Unutilized’ Account have any expiry date?
No, the amount deposited in your unutilized accounts never expires.
What is Cash Bonus? How can I get it?
The cash bonus offered by PlayOne can be defined as an amount awarded to the users by PlayOne under various schemes and promotions of PlayOne. In addition, the users can receive a cash bonus when they join PlayOne for the first time or under promotional schemes of PlayOne.
What if my transaction fails and the amount is deducted from my bank account?
In case you are carrying out a transaction on PlayOne and your transaction fails due to certain circumstances and the amount is deducted from your bank account but is not added to your PlayOne account. In such case please contact the payment gateway you had used for carrying out the transaction. The transaction failure amounts are to be refunded by the payment gateways as we do not receive any payments in case of transaction failure.
Does the Sign-up bonus in my wallet have with an Expiry Date?
No, the amount deposited in Bonus accounts never expires.

Cash prize

How will I be informed if I win a Cash prize?
PlayOne updates the final ranks and points immediately at the end of every match. In an event a user wins a cash prize post participating in a contest(s), the winnings amount will be credited automatically to the PlayOne account wallet of the user.
When will the winnings be distributed?
PlayOne usually completes the process of winner declaration and distribution of winnings amount among the winners within few hours after the end of the match. PlayOne team checks and verifies the scorecard of the live match with the scorecard at PlayOne in order to ensure that correct points have been rewarded to the users on the basis of on-field performance of their chosen players.
Does the amount in my Winnings Account have any expiry date?
The amount in the winnings account of the user should be withdrawn to the user’s bank account within 365 days of the transfer. In an event the user fails to withdraw his/her winnings within 365 days of credit, then the winnings amount of the user will be forfeited by PlayOne.

Contests

What type of contests can I join?
The users using the services and Fun Features provided by PlayOne can join various types of contests organized by PlayOne.in such as 2-member, 3-member, 5-member and 10-member contests (depending on the number of competitors in a contest). Further, the users can join cash contest(s) to win real money or they can join the practice contests free of cost to enhance their playing skills.
What do I win in a cash contest?
The users playing the cash contest(s) organized by PlayOne win real money according to his/her rank as the winning prize.
What are public contests?
The public contests organized by PlayOne are contests that are open to everyone. Any of the PlayOne users can join the public contest(s) organized by PlayOne and be eligible for winning the contest(s).
What are private contests?
The private contests organized on PlayOne are contests which the user creates. In private contest a user can create his/her own contest with a pre-defined number of participants and a pre-defined winnings amount. The private contest can be shared by the user among his/her friends via a unique code. As the private contest are the contests created by the user, thus, it is not visible to all the users of PlayOne and is only accessible by the users who have the unique code for the contest.
How do I join contests?
The users can easily join any of the contests organized by PlayOne by just clicking on the ‘Join‘ button below the specific contest, the user wishes to join.
What are cash contests?
The cash contest organized by PlayOne are contests wherein the users can participate by paying a pre-defined entry fee and can compete with other PlayOne users in order to win prizes and real money. However, the user whose team scores the highest aggregate of points will be declared as the winner of the contest.
How do I know if a contest has a single winner or more than one winner?
The users can identify if a contest has a single winner or more than one winner by selecting the contest and clicking on the Winners option to view a detailed list of winners & the prize money for each rank.
How many winners will be announced for contests with multiple winners?
The number of winners in the contest(s) organized by PlayOne varies from one contest to the other. The number of winners to be declared in a contest will be disclosed to the users as soon as the contest is made available to join.
How is the prize money distributed in case of multiple winners?
The users can check the distribution of prize money in case of “Multiple Winners” by clicking on the pre-defined number of winners below each of the contests. In an event, the winning amount is more than ₹10,000, there will be tax deductions according to the government taxation policies. The tax deduction in case of winnings worth more than ₹10,000 is done in case of single winning of the user with a single team. In case the user wins more than ₹10,000 with multiple teams then no deductions will be made.
What happens if there is a tie between winners of a multiple winner contests?
In an event wherein there is a tie between winners of a multiple winner contests, the prize money for the position of the winners and the immediately next winning position (if any), and so forth complying with the number of tied winners, will be summed up and then distributed equally among the tied winners. All other prize money will remain as per the winner’s standing.
For instance: In an event wherein there are 2 tied winners of a multiple winner contests for the 1st position in the contest, then the prize money of the 1st and 2nd position will be summed up and then distributed among the 2 tied winners. Further, the next highest scoring individual will be awarded the prize money for the 3rd position.
What happens if a test match is declared as drawn?
In an event wherein the real test match is announced as drawn with neither of the teams completing a single inning, the fantasy match will be cancelled and the entry fees will be refunded to the users.
Further, in an event wherein the real match is declared as drawn with either of the teams completing an inning, the fantasy match will be considered to have completed and the entry fees will not be refunded.
What happens when a match is completed as per the D/L method?
In an event any match is completed through D/L method, the match is considered as completed on PlayOne and the points are awarded accordingly. In such cases, the ranks and points are awarded on the basis of live scores and no refund is made in such cases.
Why do ranks keep fluctuating during a contest?
The ranks keep fluctuating amid a contest because of the changes in the aggregate scores of the teams due to the on-field performance of your chosen players.
How do you decide the winner of a contest?
The winner in a contest is decided on the basis of the aggregate a team scores. The user whose team scores the highest aggregate of scores on the basis of the on-field performance of their chosen players is announced as the winner of a contest.

Playone Account

What is Playone?
PlayOne is one of the leading fantasy sports platforms in India. PlayOne enables the users to earn real money by using their skills and knowledge for playing fantasy sports.
How do I sign up?
The users can sign up on PlayOne by filling a short registration form available on the homepage of PlayOne app using their Mobile number and E-mail ID. However, the users can also signup directly by using their Facebook or Google+ account.
Why can’t I log in to my account?
The users may encounter signup problems due to various reasons.
The primary reasons due to which the user might not be able to signup can include the user might be entering
1. Incorrect Mobile Number
2. Incorrect email address.
3. Incorrect password.
In case the user has forgotten his/her password, there’s a Forgot Password link available below the login option via Email. By clicking on the Forgot Password link, the user will be taken to a new webpage, wherein the user can reset his/her password by entering his/her registered mobile number and PlayOne will send a Reset Password link mail on Registered Email. The user can use the Reset Password link mail sent by PlayOne to reset his/her password.
Can I have multiple accounts on PlayOne?
No. A user is allowed to have only one account with Mobile number and Email ID. Every user has a unique Mobile Number and a Unique Email ID attached with his/her account under its name with valid supporting documents on PlayOne. Please refer for further details. (Fair Play policy)
Can I update/edit my information?
No, once you use a Mobile Number and Email Id to open an account on PlayOne you cannot edit details.
I’m sure I’ve got the right username and password but I still can’t log in.
You can Login to Playone App via
1. Mobile Number and OTP combination
2. Social Login – Google
3. Social Login – Facebook
4. Email ID and Password combination.
You can Reset Password incase you don’t forgot your Password.
If still you are Unable to Login to PlayOne app then please Contact Us
I did not get any confirmation email after I signed up.
In case you haven’t received any confirmation email from PlayOne after registering with PlayOne there could be 2 reasons:
The mail sent by PlayOne might have been marked as “Spam” and could have been sent to the spams folder of your mailbox. In such case, please check the spam folder of your mailbox and mark PlayOne as ‘Not Spam,’ additionally add PlayOne to your contacts in order to avoid any future inconvenience.
The user might have mistyped his/her email address while registering with PlayOne. In such case, please reach out to us via our Contact Us page.
I don’t know much about cricket – can I still play?
The fantasy cricket services offered by PlayOne are for everyone including those who don’t know much about cricket. So, yes, you can play even if you don’t know much about cricket. In addition, the “How to play” section of PlayOne website can assist you in playing the game by briefing you about the playing tactics.