FREQUENTLY ASKED QUESTIONS (FAQ’S)

Account Balance

How I can check my PlayOne account balance?
The user can check their PlayOne account balance on Playone's mobile application. Clicking on the top left menu will get a sidebar open and the first option is My balance. Here, user can check all the details of their account including their recent transactions.
What are the ways to add money?
You can add money to PlayOne account by two ways :-
1. After login, in the main screen go the left top menu click to my balance then you will see a 'Add money' button. Add money here, you can add as much money as you want to your PlayOne Wallet.
2. In the main screen an option of wallet appears to the right bottom. Go to wallet and then 'Add Money'.
Do I get notification of my transaction?
Yes, PlayOne sends you a confirmation email to your registered email address. When a transaction takes place from your end, We send you an email and the email has details of your transaction including the transaction Id.
What happens if the payment is deducted from my account and not updated with PlayOne account balance?
This usually happens when there is delay in communication among the parties involved in the transaction. Primarily it is at the bank's end. However in such a case the money is reflected back to your bank's balance in 48 working hours. If not reflected, you can Contact us through this email with proper proofs of your transaction so that we can assist you accordingly.
How long does it take for my deposited amount to be credited in my PlayOne account balance?
The minute you made a deposit to your account, the balance of your PlayOne account will be updated. Again if the amount is not updated immediately feel free to reach out to us.
Does my balance in "Unutilized" Account has any expiry period?
No, the amount in your 'Unutilized' account never expires.
What is cash bonus? Am I eligible to get it?
Every once in a while PlayOne awards its users with Bonus. This bonus can further be used in the contests to join. Further, the users receive a cash bonus whenever they join PlayOne for the first time.
Does the sign-up bonus expires?
No, the amount in Bounus never expires and can be used in joining coming contests.

Cash prize

How can I check my rank and points within the contest I am currently playing?
Playone keeps updating the ranks and points in real time. You can check your current rank and points. For every contest, PlayOne updates the the final rank and total points and your account balance will be updated automatically.
When will the winnings be distributed?
PlayOne updates your account balance as soon as the contest is over.
Does the amount in my winnings Account have any expiry date?
The balance expires in account after 365 days. If the users fails to withdraw his/her winnings, the amount in the winnings will be forfeited.

Contests

What type of contests I can join?
PlayOne offers its users to join various type of contests. There are 3-members, 5-members and 10 members contests. The user can join the practise contests also and thus enhance their skills.
What can I get after winning contests?
The user playing the cash contests can win real money according to his/her rank.
What are public contests?
The public contests organized by PlayOne are contests that are open to everyone. Any of the PlayOne users can join the public contest(s) organized by PlayOne and be eligible for winning the contest(s).
How I can join contests?
The users can easily join any contest by just clicking the 'Join' button below any specific contest and wishes to join.
What are cash contests?
The cash contests are organized by PlayOne where the users can participate by paying a defined entry fee. Every contest in PlayOne has a pre-defined entry fee which will be reflected to them when they wish to join. The winner of the contest is decided by the points a particular user gains by his team.
How do I know if a contest has a single winner of more tha one winner?
The users can identify if a contest has a single winner or more than one winner by selecting the contest and clicking on the Winners option to view a detailed list of winners & the prize money for each rank.
How many winners will be announced for the contests with multiple winners?
Number of winners in a particular contest varies from one contest to another. The number of winners to be declared in a contest will be disclosed to the user as soon as the contest is made available to join.
How the prize money is distributed in case of multiple winners?
The users can check the distribution of prize money in case of “Multiple Winners” by clicking on the pre-defined number of winners below each of the contests. In an event, the winning amount is more than ₹10,000, there will be tax deductions according to the government taxation policies. The tax deduction in case of winnings worth more than ₹10,000 is done in case of single winning of the user with a single team. In case the user wins more than ₹10,000 with multiple teams then no deductions will be made.
What happens if there is tie between winners in a contest?
The amount for position for which the multiple winners are tied will be divided among those players. Further, if there are 3 players in same position, every winner will get one-third amount of the the total amount for the same position.
What happens if a test match is declared as a draw?
With neither of the team completing their first innings, the entry fee for that particular contest will be refunded. Whereas, in case where the match has not resulted in any conclusion with neither of the team winning or losing the match will be considered to have completed and the entry fee will not be refunded.
What happens when a match is completed but as per the D/L (Duckworth - Lewis) method?
In such a case the points are rewarded as per the real happenings of the match. Thus the rankings will be set by PlayOne according to this system. No refund is made regardless of D/L method.
Why my rank keeps fluctuating during a contest?
Rank of a team depends on the fantasy point being awarded to its players. The on-field happenings makes the rank to fluctuate. Any wicket or a boundary will fluctuate the rank more than a dot ball or single run.
How winner of a contest is decided?
The winner of a contest is decided as per the total score of the players. The user whose teams scores the most points wins the tournament.

Playone Account

What is Playone?
Playone is the leading sports fantasy game in India. PlayOne enables its users to win real money by using their skills and knowledge of Playing fantasy cricket.
How can I register myself to PlayOne?
The user can sign up on PlayOne by filling a short registration form available on the homepage of the PlayOne app using their mobile number and Email id. Users have the facility to also signup directly by using their Facebook or Gmail account.
Why I can't log in to my account?
Several reasons may encounter during the process of logging in. The primary of which can be :-
1. Incorrect Mobile Number entered
2. Incorrect Email address.
3. Incorrect password.
If by chance a user forgets his/her password then there is 'Forgot Password Link' available below the login option via Email. If you feel any other problem encountering your login you can contact us through email.
Can one user multiple accounts on PlayOne?
No, A user is allowed to have only one account with his/her Mobile number and Email id. If user is found guilty of operating two or more accounts, all of his accounts will get blocked as per our fair play policy.
Can I update/edit my information?
No,updated you change your information later.
I don't know much about cricket - can I still play?
The fantasy cricket services offered by PlayOne are for everyone including those who don’t know much about cricket. So, yes, you can play even if you don’t know much about cricket. In addition, the “How to play” section of PlayOne website can assist you in playing the game by briefing you about the playing tactics.