Privacy Policy

PlayOne, is an India's leading online fantasy gaming platform offering fantasy cricket services through the web-portal PlayOne.in, associated mobile app(s), and associated social media application(s) (collectively referred to as “Portal”). “PlayOne” or “PlayOne.in” or “we” or “us” or “our” respect your privacy and value your trust and confidence. This privacy policy (the "Privacy Policy") applies to our websites, mobile applications, and other online and mobile services owned by Socious Network (OPC) Pvt. Ltd.(Parent company of PlayOne) that link to or post this Privacy Policy (collectively, the "Services"), and explains how we collect, use, and disclose information through the Services. Any person utilizing the Portal (“User” or “you” or “your”) or any of its features including participation in the various contests, games (including fantasy games ("Game") (“Sport Facilities”) being conducted on the Portal) shall be bound by this Privacy Policy.

By using the Services or sport facilities, you agree that you have read and understood the terms of this Privacy Policy.

1. Information Collection

You generally are not required to provide information about yourself when you visit the Services. However, we may ask you for some or all of the following types of information when you register with our Services, sign up for contests, access various content or features, submit comments or content, use our all services, or directly contact us with questions or feedback:

  • Contact information, such as name, e-mail address, postal address, and telephone number;

  • Unique identifiers, such as a user name or password;

  • To provide you access to the features and services offered through the Portal and to verify your identity, you may be required to furnish additional information, including your Permanent Account Number.

  • Documents related to verify your identity such as Permanent Account Number or bank account proof.

  • Demographic information, such as gender;

  • Financial information, such as credit card or other payment information;

  • Communications preferences;

  • Search queries;

  • Comments and other information posted in our interactive online forums;

  • Search queries;

  • Comments and other information posted in our interactive online forums;

  • Correspondence and other information that you send to us; and

  • Additional information as otherwise described to you at the point of collection or pursuant to your consent.

  • If you decide not to provide this information, it may limit our ability to provide some of the above content.

  • We also may collect certain information automatically when you visit the Services, including:

  • Your Internet Protocol (IP) address, which is the number automatically assigned to your computer whenever you access the Internet and that can sometimes be used to derive your general geographic area;

  • Your device type or mobile carrier;

  • Other unique identifiers, including mobile device identification numbers; and advertising identifiers (e.g., IDFA);

  • Real-time Geolocation information;

  • Your browser type and operating system;

  • Sites you visited before and after visiting the Services;

  • Pages you view and links you click on within the Services;

  • Information collected through cookies, web beacons, Local Shared Objects, and other technologies;

  • Information about your interactions with e-mail messages, such as the links clicked on and whether the messages were received, opened, or forwarded; and

  • Standard Server Log Information

2. Use of Information

We may use information that we collect through the Services for a variety of purposes, including to:

  • Provide you with the products, promotions, services, newsletters, and information you request and respond to correspondence that we receive from you;

  • Contact you via email and otherwise about your account;

  • With your separate consent, contact you via email and otherwise about products, services, contests, and events that we think might be of interest to you, and otherwise send you promotional material or special offers on our behalf or on behalf of our marketing partners and/or their respective affiliates and subsidiaries and other third parties;

  • Maintain or administer the Services, perform business analyses, or for other internal purposes to improve the quality of our business, the Services, and other products and services we offer;

  • Publish stories, comments, photos, and other information posted in our interactive online features;

  • Process employment applications and inquiries;

  • Users may invite other existing Users or other users (“Invited Users”) to participate in any of the Sport Facilities by providing the email address or Facebook username of such users. PlayOne may thereafter use this information to contact the Invited User and invite such user to register with PlayOne (if such Invited User is not an existing User) and participate in the Game/Sport Facility in relation to which such person was invited by the User. The participation of the Invited User in any of the Sport Facilities shall be subject to the terms of this Privacy for the use of the Portal. The User hereby represents that the Invited Users have consented and agreed to such disclosure to and use of their email address and Facebook username by PlayOne.

  • Socious Network (OPC) Pvt. Ltd, being the parent of PlayOne, may also share such information with affiliates and third parties in limited circumstances, including for the purpose of providing services requested by the User, complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.

3. Sharing of Information

PlayOne Marketing Team and IT departments, as well as the third party vendor that processes user data on behalf of the Myexper11 may access and otherwise process personal information in connection with their job responsibilities or contractual obligations.

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect. At times, as described below, we may share your personal information with others for the purposes described above:

  • Service Providers: We may share your information with service providers that perform certain functions or services on our behalf (such as to host the Services, fulfill orders, provide products and services, manage databases, perform analyses, process payments, provide customer service, or send communications for us). We may share information with third-parties, such as social networking platforms, so that they may send tailored communications on our behalf via their platforms. These companies are authorized to use your personal information only as necessary to provide these services to us.

  • Affiliates: We may share your information with our affiliates partners, including, without limitation, our subsidiaries and affiliates.

  • Third-Party Ad Serving and Audience and Traffic Measurement Services: We may use third-parties to serve advertisements on the Services. These third parties may set their own cookies or similar web technologies to collect information about users' online activities over time and across different websites.

  • Business Transfer: If we sell all or part of our business, or make a sale or transfer of assets, or are otherwise involved in a merger or business transfer, or in the unlikely event of bankruptcy, a business reorganization, or similar event, we may transfer your information as part of such transaction.

  • Administrative or Legal Process: We may disclose your information to third parties in order to protect the legal rights, safety, and security of the PlayOne, our corporate affiliates, subsidiaries, business partners, and the users of our Services; enforce our Terms of Use; respond to and resolve claims or complaints; prevent fraud or for risk management purposes; and comply with or respond to law enforcement or legal process or a request for cooperation by a government or other entity, whether or not legally required. PlayOne reserves the right to disclose personal information as obligated by law, in response to duly authorized legal process, governmental requests and as necessary to protect the rights and interests of PlayOne.

  • Interactive Features: We may share information with third parties when you post information to a user profile or a public area of the Services, such as a chat room, forum, blog, or other community tool. If you post to these interactive features, it will be publicly available and you may receive unsolicited messages from other parties. We cannot ensure that parties who have access to such information will respect your privacy. Please exercise caution when using these features.

  • Other Parties With Your Consent: We may share information with third parties when you consent to such sharing. For example, if you win a contest, we may ask your permission to publicly post certain information on the Services identifying you as the winner.

  • Aggregate Information: We may share aggregate information, such as demographics and usage statistics, with advertisers, sponsors or other organizations.

  • Geolocation Information: We may share your geolocation information with service providers that perform certain functions or services on our behalf. These companies are authorized to use precise geolocation information only as necessary to provide these services to us. We also may share your geolocation information with third parties so that they may provide you with geographically relevant advertising. If you wish to stop the further collection of your geolocation information, whether collected through location services, Bluetooth, or microphone access technology, please opt-out using your device settings.

4. Cookies and Similar Technologies

The Services use technologies such as cookies, beacons, tags and scripts. These technologies are used for a variety of purposes, such as analyzing trends, administering the Services, analyzing how users interact with the Services, and gathering demographic information. By using the Services, you consent to our use of cookies and similar technologies.

Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Services, but your ability to use certain features may be limited.

The Services may use Local Storage Objects (LSOs) to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here: https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html

We may use mobile analytics software to allow us to better understand the functionality of our Services. This software may record information such as how often you use an application, the events that occur within the application, aggregated usage, performance data, and where an application was downloaded from.

5. Advertising

We partner with third party advertisers to serve and display advertising on the Services. These partners may use cookies and Web beacons to collect information about your activities across different websites and services to provide you with relevant advertising. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by sending us request at admin@PlayOne.in. To serve and display advertising relevant to your location, the Services may also track your device's precise geolocation by responding to beacons or inaudible signals sent to your device's microphone. If you do not want the location of your device to be tracked by the Services, please opt-out using your device settings.

6. Social Networking

The PlayOne has worked with certain third-party social media providers to offer you their social networking services through our Services. For example, you can use third-party social networking services, including but not limited to Facebook, Google+, and others to share information about your experience on our Services with your friends and followers on those social networking services. These social networking services may be able to collect information about you, including your activity on our Services. These third-party social networking services also may notify your friends, both on our Services and on the social networking services themselves, that you are a user of our Services or about your use of our Services, in accordance with applicable law and their own privacy policies. If you choose to access or make use of third-party social networking services, we may receive information about you that you have made available to those social networking services, including information about your contacts on those social networking services. Your interactions with those social networking services are governed by the privacy policy of the company providing the relevant service.

You also may be able to link an account from a social networking service (e.g., Facebook, Google+) to an account through our Services. This may allow you to use your credentials from the other site or service to sign in to certain features on our Services. If you link your account from a third-party site or service, we may collect information from those third-party accounts, and any information that we collect will be governed by this Privacy Policy.

7. Links to Other Websites

The Services may contain links to other websites or online services that are operated and maintained by third parties and that are not under our control or maintained by us. Such links do not constitute an endorsement by us of those other websites, the content displayed therein, or the persons or entities associated therewith. This Privacy Policy does not apply to this third-party content. We encourage you to review the privacy policies of these third-party websites or services.

8. Data Security and Data Integrity

We have adopted security procedures to help protect against loss, misuse, interference, disclosure, destruction, alteration and unauthorized access to the information you provide to us. When you enter sensitive information (such as a credit card number), we encrypt the transmission of that information using secure socket layer technology (SSL). We also maintain reasonable procedures to help ensure that such data is reliable for its intended use and is accurate, complete and current.

Please note that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect your information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to the Services and cannot be responsible for the theft, destruction, or inadvertent disclosure of your information.

9. Terms of Use:

PlayOne Does Not Warrant That This Portal, It’s Servers, Or Email Sent By Us Or On Our Behalf Are Virus Free. Dream11 Will Not Be Liable For Any Damages Of Any Kind Arising From The Use Of This Portal, Including, But Not Limited To Compensatory, Direct, Indirect, Incidental, Punitive, Special And Consequential Damages, Loss Of Data, Goodwill, Business Opportunity, Income Or Profit, Loss Of Or Damage To Property And Claims Of Third Parties. In No Event Will Dream11 Be Liable For Any Damages Whatsoever In An Amount In Excess Of An Amount Of INR 200.

10. Data Retention

We will retain your information only for as long as reasonably necessary for the purposes set out above, considering criteria such as applicable rules on statute of limitations, legal requirements and the duration of your use of our website and receipt of our Services.

11. Communications Preferences and Access

You may choose to receive promotional emails, newsletters, push notifications, and similar communications from us. You may opt out of receiving commercial emails from us by clicking on the opt-out or "unsubscribe" link included in the commercial e-mails you receive. You may opt out of receiving push notifications by turning off push notifications at the device level. Please note that opt-out requests may take some time to be effective. You opt-out request will not apply to messages that you request or that are not commercial in nature. For example, we may contact you concerning any purchases you have made with us, even if you opt out of receiving unsolicited commercial email messages.

If your information changes, or if you no longer desire to use the Services, you may request that we update or remove certain information by signing into your account and making the required changes, by emailing our Customer Support at support@PlayOne.in , or by contacting us by postal mail at the contact information listed below. We will make reasonable efforts to respond to your request within 30 days.

You may opt-out of location-based services at any time by editing your device settings.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

13. Contact Us

If you have any questions about this Privacy Policy or the privacy practices of the Services, please contact us by email at support@PlayOne.in